Effective May 18, 2018
1. Our Commitment to Privacy
If you are in Europe:
- for the purposes of the EU General Data Protection Regulation 2016/679 (the "GDPR"), the data controller is GoFundMe, Inc. at the address set out at "Contacting Us" below; and
- "information" covers all personal data processed by us, which means information that (either in isolation or in combination with other information) enables you to be identified directly or indirectly.
2. The Information We Collect
CrowdRise is a crowd-funding platform for people and organizations to raise support for charitable causes. CrowdRise’s core principles are that people have unprecedented power to use the power of networks to leverage their personal capacity and that raising money for charity and giving back should be fun.
We collect the following categories of information from you:
A. Information Provided by Individuals
We may receive and store any information you enter on the Site or provide to us in any other way that would allow us to identify you or contact you. Examples of information we may collect from you include:
- If you set up a personal account, we collect your name, email address and may ask you for your birthday and, if you choose, social information (from the social networking site you connected with), your sex, any photos that you upload to the Site, your mailing address and phone number;
- Your email address and any information you provide to us when you email us, or Contact Us, or when you post on the Site;
- Information you provide about yourself on your account page, a project page or anywhere else on the Site. For example, if you use any third-party platforms, such as Facebook or Twitter, to share information about yourself on the Site, we collect that information; or
- If you enter a sweepstakes, we collect your name, address and contact information to administer the sweepstakes and fulfill prizes and, to the extent permitted by law, to provide you with information on upcoming events, announcements, and sweepstakes.
You may also provide us with special categories of personal data under the GDPR (also known as sensitive data) about yourself and/or third parties such as health information. When you provide such information, we will seek your explicit consent unless it is being published in relation to your campaign.
If you do not want us to collect information about you, you can simply decide not to submit it to us. If you choose to decline to submit such information, you may not be able to take advantage of all of the services and products offered on the Site.
B. Information Collected From Charities
If you are a charity or nonprofit (each a "Charity") and you establish an account with CrowdRise, we will collect the name, tax ID, physical address, email address, birthday and phone number of the person who establishes a Charity account and claims your Charity (the "Charity Contact") and any other information that is provided to us by GuideStar about your Charity. We also may collect, if the Charity Contact chooses to provide it, the Charity Contact’s sex, or any photos uploaded to the Site.
C. Passive Gathering of Information Electronically
When you interact with the Site, we try to make that experience simple and meaningful. When you visit our Site, our web server sends a cookie to your computer or mobile device (as the case may be). Cookies are small pieces of information which are issued to your computer or mobile device (as the case may be) when you visit a website or access or use a mobile application, and which store and sometimes track information about your use of the Site (as the case may be). A number of cookies we use last only for the duration of your web or application session and expire when you close your browser or exit the application. Other cookies are used to remember you when you return to the Site and will last for longer.
Some of the cookies used by the Site are set by us, and some are set by third parties who are delivering services on our behalf.
Most web and mobile device browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. You can also learn more about cookies by visiting www.allaboutcookies.org, which includes additional useful information on cookies and how to block cookies using different types of browsers or mobile devices. Please note, however, that by blocking or deleting cookies used on the Platform, you may not be able to take full advantage of the Site.
2. Web Beacons
A web beacon is a transparent image file. Web beacons enable CrowdRise to track website usage information, such as the number of times a given web page has been viewed. Web beacons are invisible to you and (unlike cookies) are not placed on your computer. We may use them in association with cookies to understand how visitors interact with the pages and content on the pages of the Site.
We may also use Web beacons to track whether you have opened an HTML email. When the email is opened, a part of the code that makes up the HTML page calls a web server to load the web beacon that then generates a record showing that the email has been viewed. Web Beacons may also recognize when the email was opened, how many times it was forwarded and which URL’s (links within the email) were clicked.
3. Pixel Tags
In addition, we use "Pixel Tags" (also referred to as clear Gifs, Web beacons, or Web bugs). Pixel Tags are tiny graphic images with a unique identifier, similar in function to Cookies, that are used to track online movements of Web users. In contrast to Cookies, which are stored on a user’s computer hard drive, Pixel Tags are embedded invisibly in Web pages. Pixel Tags also allow us to send e-mail messages in a format users can read, and they tell us whether e-mails have been opened to ensure that we are sending only messages that are of interest to our users. We may use this information to reduce or eliminate messages sent to a user. We do not tie the information gathered by Pixel Tags to information that is intended to identify our users.
D. Aggregated and De-Identified Information
From time to time, we may also ask you to provide us information that is not intended to allow us to identify you personally. This information may be aggregated and/or de-identified and used for our internal purposes or for creating reports for third-party advertisers and partners, or otherwise shared with third parties for any lawful purpose, without your permission.
E. Information from Third Parties
It may be necessary for us to obtain address or other information about you from third-party sources for fraud prevention or for legal compliance, to enforce our legal rights or to protect the rights of other users of the Site and our services.
3. How We Use Information
When you provide us with your information, we may use such information for a number of purposes, including:
- To facilitate communication between CrowdRise and you including, without limitation, responding to your questions or comments, sending emails concerning our products and services including upcoming events, announcements, and sweepstakes, or to contact you for feedback regarding us, advertisers or business partners;
- To administer your account, process donations, provide products or services to you and for CrowdRise marketing and promotional activities;
- To provide a report to a Charity or an event supporting a Charity to whom you have made a donation or to a fundraiser to whom you have made a donation, supported a project or joined a team (even if you have marked the donation as non-public);
- To provide a report to a partner or campaign organizer who is helping promote a Charity or an event supporting a Charity to whom you have made a donation, including your name, email address, or other similar information;
- To provide a report to our advertisers or business partners that tells them who responded to a particular offer or to facilitate the fulfillment of an order that you have made with an advertiser or business partner;
- To provide our gift registry partners with all the necessary data to accurately update their gift registries, including data related to the establishment of a donation registry and the applicable Charities, the CrowdRise Fundraiser(s) that established the donation registry, the applicable Event, the donors to such donations registry and the details of each donation;
- To provide you with important functionality changes to the Site, new CrowdRise services and, to the extent permitted by law, special offers from CrowdRise and reputable third parties that we think you will find valuable;
- To customize, analyze, adjust and improve the Site to meet our, advertisers’ or business partners’ needs and expectations;
- To enforce our agreements with you, prevent fraud and other prohibited or illegal activities, for other legally permissible purposes and generally to ensure that we comply with applicable laws;
- To send emails to friends based on your instructions as discussed in E-mail Communications to You and Your Friends; or
- To associate users’ activities, customize content, or tailor advertising to those users across different devices and browsers (for instance, tablets, mobile devices and applications, and websites).
For the purposes of the GDPR, we may use your information in the above ways as this is necessary: (i) to fulfill our obligations under our contract with you or in order to take steps at your request prior to entering into a contract; (ii) for our legitimate interest to maintain our relationship with you or protect you and us against fraud; or (iii) to comply with legal obligations.
We may use third-party web analytics services on our Services, such as those of Google Analytics. These service providers use the sort of technology previously described in the “Cookies and other electronic technologies” section to help us analyze how users use the Services, including by noting the third-party website from which you arrive, and provide certain features to you. The information (including your IP address) collected by the technology will be disclosed to or collected directly by these service providers, who use the information to evaluate your use of the Services. This information may be used to place interest-based advertisements on the Platform. This may result in you seeing advertisements for our Platform when you visit other websites. To prevent Google Analytics from using your information for analytics, you may install the Google Analytics Opt-out Browser Add-on by clicking here.
5. Tailored Advertising
We may use third-party advertising technologies that allow for the delivery of relevant content and advertising on our Platform, as well as on other websites you visit. The ads may be based on various factors such as the content of the page you are visiting, information you enter such as your age and gender, your searches, demographic data, user-generated content, and other information we collect from you. These ads may be based on your current activity or your activity over time and across other websites and online services and may be tailored to your interests.
Also, third parties whose products or services are accessible or advertised on our Platform may place cookies or other tracking technologies on your computer, mobile phone, or other device to collect information about your use of the website as discussed above. We also allow other third parties (e.g., ad networks and ad servers such as Google Analytics, DoubleClick and others) to serve tailored ads to you on our website, other sites, and in other applications, and to access their own cookies or other tracking technologies on your computer, mobile phone, or other device you use to access the website. We may provide our customer information (such as a hashed version of your email addresses) to service providers, who may “match” this information in de-identified form to cookies (or mobile ad identifiers) and other proprietary IDs, in order to target or “retarget” you with ads when you visit other websites and mobile applications. (You may opt out of these many of these service providers as described in the next paragraph.)
If you receive tailored advertising on your computer through a web browser, you can learn more about such tailored browser advertising and how you can generally control cookies from being put on your computer to deliver tailored advertising, by visiting the European Interactive Digital Advertising Alliance Consumer Ad Choices link for EU based advertising or for US based advertising either: (i) the Network Advertising Initiative’s Consumer Opt-Out link or (ii) the Digital Advertising Alliance’s Consumer Opt-Out link to opt-out of receiving tailored advertising from companies that participate in those programs. To opt out of Google Analytics for display advertising or customize Google display network ads, you can visit the Google Ads Settings page.
Please note that to the extent advertising technology is integrated into our website or other websites that you visit, you may still receive advertisements even if you opt-out. In that case, the advertising will not be tailored to your interests. Also, we do not control any of the above opt-out links or whether any particular company chooses to participate in these opt-out programs. We are not responsible for any choices you make using these mechanisms or the continued availability or accuracy of these mechanisms.
6. How We Respond to Do Not Track Signals
We do not currently respond to "do not track" signals or other mechanisms that might enable consumers to opt out of tracking on our Site.
7. Retention of Your Information
We will only retain personal information for as long as necessary for the purpose for which that information was collected and to the extent permitted or required by applicable laws. When we no longer need your information, we will remove it from our systems and records and/or take steps to anonymize it so that you can no longer be identified from it in accordance with our internal policies.
8. E-mail Communications to You and Your Friends
When you send an email to CrowdRise, we may retain your email address and the contents of the email you send.
9. Accessing or Changing Your Information
CrowdRise allows you to change or correct inaccuracies in some of your information by logging into your account and making changes at any time. If you have questions about, or wish to review or correct the information we maintain about you, you may send an email to email@example.com or through the Contact Us feature. For more information on your rights if you are in Europe, please see “Users in Europe” below.
10. Disclosure of Information to Third Parties
CrowdRise may give, share, sell or trade your information to or with any third parties under the following circumstances:
A. Charities, Event Organizers, Event Partners, Sweepstakes Partners & Gift Registry Partners
When you make a donation or sign up to, volunteer, fundraise, enter a sweepstakes, or register for an event for a Charity or for an organization or event associated with fundraising (e.g., a marathon, walkathon, concert or similar), CrowdRise shares with the Fundraiser, Charity, Event Organizer, Sweepstakes Partners and Event Partners your name, address, email address, donation amount, date of transaction, transaction identification number and may also include the name of the project, and event associated with the donation. This information may be used by the Charity to facilitate your participation in an event, to accept and process your donation, or to contact you as otherwise permitted by law. If you wish to stop receiving communications from a Charity, Event Organizer, Sweepstakes Partners, or Event Partner, please contact the Charity or Event Organizer or Event Partner directly.
Also, if you establish a donation registry, CrowdRise shares with any gift registry partners (e.g. The Knot, The Bump) all of the details related to the donation registry sufficient to allow users of the gift registry partner to search for the donation registry, which will include your full name and email address, any co-registrant’s full name and email address, event date, event State/Provinces, event type, unique registry ID and the applicable Charities. Also, if you make a donation to a CrowdRise donation registry, CrowdRise shares with any gift registry partners (e.g. The Knot, The Bump) all of the details related to the donation including your full name, email and mailing address, date of donation and amount of donation. CrowdRise will continuously provide this information to its gift registry partners to allow the gift registry partners to accurately update their gift registries. If you wish to stop receiving communications from a gift registry partner, please contact the gift registry partner directly.
Also, if you enter a sweepstakes on CrowdRise, you agree (or acknowledge, if you are in Europe) that we may share your name, address, email address, donation amount, date of transaction, transaction identification number and may also include the name of the project, and event associated with the donation with the charity we designate as the benefiting charity for such sweepstakes and with any entity providing prizes for that sweepstakes, who may use your information for auditing and marketing purposes to the full extent permitted by law. If you are in Europe, you may opt-out of providing your information to the charity for the purposes of marketing purposes. However, your information will continue to be shared with the charity for auditing purposes. If you consent, or as otherwise permitted by law, we may also use the information that you provide to us to communicate with you about our current activities, future activities, and sweepstakes or to notify you about any changes to our services. If you decide that you would no longer like to receive such messages you can opt-out from receiving such emails from CrowdRise. In order to opt-out you can click on an unsubscribe link provided at the bottom of every commercial e-mail that you receive from CrowdRise. If you opt-out, you will continue to receive communications from us relating to any payments you make or other services you request or purchase. Notwithstanding anything to the contrary herein, if you enter a sweepstakes on CrowdRise via the alternative free method of entry, your information will only be used and disclosed as necessary for administration of the applicable sweepstakes, including, if applicable, fulfillment of the prizes.
B. Fulfillment of Services
We may retain other companies and individuals to perform certain functions on our behalf. Examples include, but are not limited to, companies and individuals who: (i) administer the CrowdRise accounts; (ii) process donations; (iii) conduct surveys or promotional activities; (iv) deliver products; or (v) provide customer support, web hosting, internet service, and data analysis. Such third parties may be provided with access to your information needed to perform their functions but may not use such information for any other purpose.
C. Compliance with Law and Fraud Protection
D. Sale or Transfer of Information
11. Credit Card Information
CrowdRise does not collect, store or otherwise maintain any credit card information from individuals who make a donation through the Site. Donations, including information associated with your credit card, are processed by our partners, including WePay, PayPal Giving Fund and Amazon Payments.
WePay, based in Palo Alto, CA, is a credit card processor that allows you to access your money faster, and have it automatically transferred to your bank account on a daily, weekly or monthly basis. Donations will appear on the donor’s credit card statement under the name of the non-profit to whom they contributed. All donations made through WePay go directly from the donor to the Non-Profit’s WePay merchant account.
All information associated with your use of WePay will be handled in accordance with the terms of the http://www.wepay.com/legal/terms-of-service. When you donate through CrowdRise and use WePay to process your donation, you agree to the http://www.wepay.com/legal/terms-of-service.
B. PayPal and PayPal Giving Fund
12. Information You Publicly Post
Any information you post publicly on the Site ("Publicly Available Content") is available to the public without any expectation of privacy or confidentiality. Copies may remain viewable in cached and archived pages or if other users have copied or stored your Publicly Available Content even if you remove the Publicly Available Content. To request removal of your information from these areas of the Site, contact us using the information below. In some cases, we may not be able to remove your information, in which case we will let you know if we are unable to do so and why. Minors may contact firstname.lastname@example.org to remove any such information immediately. The profile you create on our site will be publicly visible.
13. Information you Provide to Facebook and Other Social Networking Sites
14. Privacy Shield
CrowdRise has certified with the EU-U.S. and Swiss-U.S. Privacy Shield as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of “personal data” (as defined under the Privacy Shield principles) from applicable European countries. CrowdRise has certified that it adheres to the Privacy Shield Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement for such personal data. To learn more about the Privacy Shield Framework, visit the Department of Commerce’s Privacy List by clicking here.
As required under the principles, when CrowdRise receives information under the Privacy Shield and then transfers it to a third-party service provider acting as an agent on CrowdRise’s behalf, CrowdRise has certain liability under the Privacy Shield if both (i) the agent processes the information in a manner inconsistent with the Privacy Shield and (ii) CrowdRise is responsible for the event giving rise to the damage.
If you have any questions or complaints about CrowdRise’s privacy practices, including questions related to the Privacy Shield, you may contact us at the email address or mailing address set forth under “Contacting Us.” We will work with you to resolve your issue.
If you are a resident of the European Union or Switzerland are dissatisfied with the manner in which we have addressed your concerns about our privacy practices, you may seek further assistance, at no cost to you, from our designated Privacy Shield independent recourse mechanism, the JAMS Privacy Shield Program, which you can learn more about by visiting https://www.jamsadr.com/eu-us-privacy-shield.
Residents of the European Union or Switzerland may elect to arbitrate unresolved complaints but prior to initiating such arbitration, you must: (1) contact CrowdRise and afford us the opportunity to resolve the issue; (2) seek assistance from CrowdRise’s designated independent recourse mechanism above; and (3) contact the U.S. Department of Commerce (either directly or through a European Data Protection Authority) and afford the Department of Commerce time to attempt to resolve the issue. Each party shall be responsible for its own attorney’s fees. Please be advised that, pursuant to the Privacy Shield, the arbitrator(s) may only impose individual-specific, non-monetary, equitable relief necessary to remedy any violation of the Privacy Shield Principles with respect to the individual. CrowdRise is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission (FTC).
15. Users in Europe
If you are in Europe, you have the following rights (if applicable):
- Access. You have the right to request a copy of the information we are processing about you.
- Rectification. You have the right to have incomplete or inaccurate information that we process about you rectified.
- Deletion. You have the right to request that we delete information that we process about you, except we are not obliged to do so if we need to retain such data in order to comply with a legal obligation or to establish, exercise or defend legal claims.
- Restriction. You have the right to restrict our processing of your information where you believe such data to be inaccurate; our processing is unlawful; or that we no longer need to process such data for a particular purpose unless we are not able to delete the data due to a legal or other obligation or because you do not wish for us to delete it.
- Portability. You have the right to obtain information we hold about you, in a structured, electronic format, and to transmit such data to another data controller, where this is (a) information which you have provided to us, and (b) if we are processing that data on the basis of your consent or to perform a contract with you.
- Objection. Where the legal basis for processing your information is our legitimate interest, you have the right to object to such processing on grounds relating to your particular situation. We will abide by your request unless we have compelling legitimate grounds for the processing which override your interests, or if we need to continue to process the data for the establishment, exercise or defence of a legal claim.
- Withdrawing consent. If you have consented to our processing of your information, you have the right to withdraw your consent at any time, free of charge. This includes where you wish to opt out from marketing messages.
You can make a request to exercise any of these rights in relation to your information by sending the request to us at the email address or mailing address set forth under "Contacting GoFundMe". For your own privacy and security, at our discretion we may require you to provide your identity before providing the requested information. Please note that CrowdRise may take up to 30 days to fulfill such request.
You also have the right to lodge a complaint with the local data protection authority if you believe that we have not complied with applicable data protection laws. A list of local data protection authorities in European countries is available here:
16. Important Disclosures, Practices and Contact Information
A. Third-party Links
The Site may contain links to third-party websites. Please be aware that CrowdRise cannot control and is not responsible for the information collection practices of such websites, which may differ from those of CrowdRise. We encourage you to review and understand the privacy policies of these web sites before providing any information to them.
B. Data Security
We maintain a variety of safeguards designed to protect your information from unauthorized access, loss, misuse, alteration and disclosure. For example, we use industry accepted tools and techniques to protect against unauthorized access to our systems. We implement both physical and technological protocols to limit access to your information. These safeguards and tools vary based on the sensitivity of the information that we maintain about you.
You should be aware, however, that CrowdRise has no control over the security of other websites on the Internet that you might visit even when a link may appear to those websites from our Site. If you share your computer or use a computer that is accessed by the general public, remember to sign off and close your browser window when you have finished your session. This will help to ensure that others cannot access your information.
We want you to feel confident using the Site. However, no system can be completely secure. Therefore, although we take measures to secure your information, we do not promise, and you should not expect, that your information, searches or other communications always will remain secure. In the event of a breach of the confidentiality or security of your information, we will notify you if reasonably possible and as legally required so that you can take appropriate protective steps. We may notify you under such circumstances using the email address(es) we have on record for you. You should also take care with how you handle and disclose your information.
The Site is not intended for persons under the age of 13 (or 16 in Europe). CrowdRise does not knowingly market to, or solicit information, accept service or collect information from any person under the age of 13 (or 16 in Europe). If CrowdRise becomes aware that any person submitting information to the Site is under the age of 13 (or 16 in Europe), we will attempt to delete the account and any related information as soon as possible. We require that only persons 13 years of age or older (or 16 or older in Europe) use the Site. By using the Site, you hereby represent that you are at least 13 years old (or 16 in Europe).
F. Contacting Us
For the purposes of the GDPR, you may contact our Data Protection Officer here.
G. Users From Outside the United States
H. No Rights of Third Parties
I. California Privacy Rights
If you are a California resident, California law permits you to request certain information regarding our disclosure of “personal information” to third parties for their "direct marketing purposes" as such terms are defined by California’s Shine the Light Law (California Civil Code 1798.83). To make such a request, please email us or write us: email@example.com and CrowdRise, PO Box 1472, Royal Oak, MI 48068. We will provide a list of the categories of personal information disclosed to third parties for third-party direct marketing purposes, along with the names and addresses of these third parties. This request may be made no more than once per calendar year. We reserve our right not to respond to requests submitted other than to the email or postal address specified above. You should put "California Privacy Rights" in the subject line and in your request. You must provide CrowdRise with specific information regarding yourself so CrowdRise can accurately respond to the request.